At Dar Bouarki Perfumes, we value your satisfaction and strive to provide you with the best fragrance experience. If for any reason you are not entirely pleased with your purchase, we have outlined our refund and returns policy to ensure a smooth and transparent process.
1. Return Eligibility:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Bakhoor, perfumes, and room fresheners are considered intimate and personal items. For health and safety reasons, returns can only be accepted if the packaging remains unopened and the item remains unused.
2. Timeframe for Returns:
- You have up to 15 days from the date of purchase to initiate a return.
3. Initiating a Return:
- To initiate a return, please contact our customer support team at [customer support +965 94772776 ]. Provide your order number, the reason for the return, and any relevant details.
4. Return Shipping:
- The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective product.
5. Refund Process:
- Once we receive the returned item and verify its condition, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow [X] business days for the refund to appear in your account.
6. Exchanges:
- We do not offer direct exchanges. If you wish to exchange a product, please initiate a return as outlined above and place a new order for the desired item.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photographic evidence. We will either provide a replacement or issue a full refund, including return shipping costs.
8. Cancellations:
- Orders can be cancelled within 24 hours of placement. If you wish to cancel an order, please contact us as soon as possible.
9. Custom Orders:
- Customized or personalized orders are non-returnable and non-refundable, unless they are defective or damaged upon receipt.
10. Customer Support:
- Our dedicated customer support team is available to assist you with any questions or concerns regarding returns and refunds. You can reach us at [customer support +965 94772776 ].
We are committed to ensuring that your experience with Dar Bouarki Perfumes is nothing short of delightful. By adhering to our refund and returns policy, we aim to provide you with confidence in your purchase, making your journey with us as fragrant and pleasant as possible.
Please note that this policy is subject to change, and any updates will be reflected on our website. This policy was last updated on [20/08/2023].
Thank you for choosing Dar Bouarki Perfumes for your fragrance needs.
Note: This is a generic template for a refund and returns policy and should be adapted to fit the specific policies of Dar Bouarki Perfumes.